On May 24, Genevieve LeJeune attempted to withdraw money from her HSBC business account. Her card was rejected. She immediately logged into her account online to figure out what was going on and was greeted with a message letting her know the account had been closed. “I had over £20,000 that I couldn’t access and no information about how I was going to get it back. As a small business, that’s crushing,” LeJeune said.
It was the second time in 2019 that the bank had frozen LeJeune’s business account without warning. After she had called to complain in January, HSBC reinstated the account, but this time, there was no way around the situation. On June 3, after filing three complaints, LeJeune received a check for the full balance, along with a notice stating that the termination of her account was final. Although the HSBC’s explanations were vague, they referenced what had